Privacy Policy

Information we collect

• Account data: name, email, phone number and role for clinic staff and owners.
• Clinic operational data: clients, patients, appointments, clinical records, prescriptions, vaccinations, invoices and payments recorded by the clinic.
• Usage and device data: log data, IP address and basic analytics used to keep the service secure and reliable.

How we use information

• To provide and operate the platform for the clinic that owns the data.
• To send transactional and reminder messages (such as appointment and vaccination reminders) on the clinic’s behalf.
• To secure the service, prevent abuse, and meet legal obligations.

We do not sell personal data. We do not process payments; invoices are generated and payments are recorded for the clinic’s bookkeeping only.

Website visitors and enquiries

When you submit the enquiry form on this website, we collect the details you provide (name and email, and optionally phone, clinic name, city, team size, plan interest and your message) to respond to you and tell you about IntelliVet. For these enquiries we act as the data controller. We ask for your consent at the point of collection and record the consent version and timestamp with your enquiry.

• What: the contact details listed above.
• Purpose: to reply to your enquiry and follow up about the product.
• Marketing analytics (with consent): if you accept analytics cookies, we also store the campaign attribution (UTM tags, referrer and landing page) that brought you here, to understand which channels work.
• Retention: enquiry records are kept up to 24 months from last contact, then deleted, unless you ask us to delete them sooner.

Cookies and analytics

Essential cookies are required for the site to function. With your consent we also use Google Analytics to measure how the site is used. It is off by default — analytics storage stays denied until you accept on the consent banner. You can change or withdraw your choice at any time using the “Cookie choices” control at the bottom of the page; withdrawal is as easy as giving consent and applies going forward.

Who we share data with (processors)

We do not sell your personal data. We share it only with the service providers who help us operate, under contract and only as needed:

• Amazon Web Services (Mumbai, India) — hosting and database.
• Resend — transactional and reply emails.
• Google Analytics — website analytics (only if you consent).

Data isolation and security

Each clinic’s data is isolated using database row-level security, so one clinic can never read another’s records. Data is encrypted in transit, access is role-based and audited, and clinical and financial changes are recorded in an append-only audit trail.

Data retention

We retain clinic data for as long as the clinic maintains an active account, and for any additional period required to meet legal, tax or regulatory obligations. Clinics can request export or deletion of their data, subject to those obligations.

Your rights

Under India’s Digital Personal Data Protection Act, 2023, you may request access to, correction or completion of, and erasure of your personal data, withdraw consent you have given, nominate another person to exercise your rights, and raise a grievance. Pet owners should contact their clinic directly for records the clinic controls; for website enquiries and platform-level requests, contact us using the details below.

Grievance officer

To exercise your rights or raise a concern about how we handle your personal data, email our grievance contact at privacy@intellivet.in. We will acknowledge and respond within the timelines required by applicable law.

Contact

For general privacy questions, email support@intellivet.in.